Frequently Asked Questions
Everything you need to know about our premium Tasmanian dairy products.
How do you ensure the cheese stays fresh during shipping?
We use specialized insulated packaging and gel ice packs to maintain a consistent temperature throughout the transit process, ensuring your cheese arrives in peak condition.
What is the shelf life of Ashgrove Cheese products?
Most of our hard cheeses have a shelf life of 6 to 12 months when refrigerated, while our fresh products like butter and milk have shorter dates. Each product is clearly marked with a 'Best Before' date.
Do you offer international shipping?
Currently, we only ship within Australia to ensure the quality and safety of our perishable dairy products. We deliver to most metropolitan and regional areas.
Are your products suitable for vegetarians?
Yes, the majority of Ashgrove cheeses are made using non-animal rennet, making them suitable for vegetarians. Please check the specific product descriptions for confirmation.
What should I do if my order arrives damaged?
If your order is damaged or the packaging is compromised, please take a photo and contact our customer service team within 24 hours of delivery for a replacement or refund.
Can I track my delivery?
Once your order is dispatched, you will receive an email with a tracking number and a link to monitor your shipment's progress in real-time.