Returns & Exchanges

At Ashgrove Cheese, we take pride in the quality of our award-winning dairy products and want you to be completely satisfied with your order. Due to the perishable nature of our products, we offer replacements or refunds for items that arrive damaged or fail to meet our rigorous quality standards.

Return Process

• 1.
  Inspect Your Delivery

  Please examine your package immediately upon arrival to ensure all cheeses and dairy products are present and in optimal condition.

• 2.
  Contact Customer Support

  If there is an issue with your order, email our team within 24 hours of delivery with your order number and clear photos of the product and packaging.

• 3.
  Quality Assessment

  Our quality control team will review your claim to determine if the issue was caused by shipping delays, packaging failure, or a manufacturing defect.

• 4.
  Resolution

  Once approved, we will either ship a fresh replacement of your favorite Ashgrove products at no extra cost or issue a full refund to your original payment method.